Why do I have to live in the United States to be an affiliate?

At this time we can only accept affiliates based in the United States. Once we've squared away tax arrangements with other countries we will begin to allow non-US affiliates to sign up. Note: You can promote and sell our products to anyone in the world, but you have to have to live in the US in order to be paid affiliate commissions.

Is PayPal the only payment option?

Yes. At this time, we only pay affiliate commissions via PayPal. You can sign up for a free PayPal account in seconds. Once you have a PayPal account we can begin to pay your 37signals Affiliate Program commissions. Once you've been paid you can keep the money at PayPal or electronically withdraw it to your own checking or savings account.

Do I need to use 37signals products in order to be an affiliate?

No. While using 37signals products (Basecamp, Highrise, and Backpack) will give you a better understanding of the products — and probably make them easier to sell — being a 37signals customer is not required to be a 37signals Affiliate.

When do I get paid?

We pay you every 45 days if your earnings are $100 or more. If your earnings are less than $100, we'll wait until they are $100 and then pay you 45 days after that.

Do I get credits for upgrades? What about downgrades?

If a customer that signed up through your affiliate link upgrades their plan at a later date, you will earn recurring commissions for the upgraded plan. For example, if someone signed up for a Basecamp Basic plan ($24/month), you'd be earning $2.40/month in recurring commissions. If they upgraded to Plus ($49/month), you'd start earning $4.90/month in recurring commissions starting on their next pay period. If a customer downgrades you'll earn less on their next pay period.

What happens if someone cancels?

You will be paid every time a customer makes a regular monthly payment. Once a customer cancels their account, they will make no more payments so you will earn no more recurring commissions.

What are the terms of service?

You can review the legal Terms of Service at any time.

Got a question we didn't answer here? Email us and customer support will get back to you within in a few hours during normal business hours (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT). Emails received after hours will be responded to the next business day.