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"Anybody, anywhere who's serious about web design would be foolish not to include 37signals research in their knowledge base."

Richard Bird, CEO R.Bird

Our readable, in-depth research reveals how the Web's leading sites handle common usability and contingency design issues.
Save up to 20%

Save 20% on a 37signals Workshop when you purchase a Report, 10% when you download a Brief. (Details included with your download).

Insightful research you can use

Our research is richly-illustrated, buzzword-free, and full of practical information you can put to use today. It comes in two flavors: 37signals Briefs (free) and 37signals Reports (pay). Both are provided in downloadable in PDF format.

Name & Description Sample Pages Download

E-Commerce Search Report

Published on 01/06/2003

Having trouble finding what you're looking for? In this detailed report, 37signals analyzes, reviews, and rates the search engines and search results at 25 popular e-commerce sites.
More details...

Samples: E-Commerce Search Report
Only $99 $79

PDF (45 pages, 1.5 MB)

Note: This report is temporarily unavailable for purchase online. If you'd like to purchase over the phone, please call (312) 505-0405 and ask for Jason. Thank you and sorry for the inconvenience.

Holiday E-Commerce Ideas

Site Published on 9/1/2004

This site contains dozens of ideas for improving the holiday customer experience at your site. Each idea is accompanied by examples taken from top retail sites.
Go to free site...

Samples: Holiday Site

Free Web Site

This site is a free offering from 37signals.

Sites that Don't Click

Brief Published on 10/21/2002

How easy is it to buy the products prominently featured on some leading retailer's homepages? We reveal how frustrating the experience can be at 10 top online retailers.
More details...

Samples: Research Brief Oct 2002

PDF (13 pages, 2.0 MB)

Free Download

Download this Brief free-of-charge and share it with your colleagues and clients.

Research Q&A

What is the difference between a Brief and a Report?

37signals Research Reports are detailed, critical, in-depth documents published on an important web usability topic. They are 30+ pages, richly-illustrated, and supported with real-world examples from around the web. 37signals Research Reports are priced starting at $99. 37signals Research Briefs are shorter, free documents that cover fewer sites and provide a "quick-take" on a key usability issue.

How do you pick the report topics?

Rather than focusing on what can be analyzed, we try to look at what should be analyzed. With our unique, customer-centric perspective, we examine usability issues large and small which can dramatically impact the customer experience. Usability research, dialogue with other experts, feedback from our clients, audience suggestions, and our take on the topic's overall importance are all considered when we select research topics. Let us know if you have a suggestion for a future report.

How do you conduct your analysis?

Depending on the topic covered in the report, our team of experts begins by establishing the criteria against which the sites will be compared. We then define the specific tests, create the rating system, and lay out the tasks necessary to complete each test. Finally, we run through the tasks ourselves, recording each site's performance through screenshots and detailed notes before pulling everything together in the finished report.

How do you pick the sites you review?

We pick sites that are representative of their respective industries. Some of our research focuses on a specific type of site (i.e. online retailers or news/information sites), while others examine the web in general.

How do I redeem my discount coupon for a 37signals workshop or seminar?

37signals Research Briefs include a 10%-off discount coupon and 37signals Research Reports include a 20%-off discount coupon. The discount coupon, and additional information, is located on the final page of the document in a red box.

Will you review my site and report on it?

We'd love to help you improve your site's usability and customer experience. We provide professional usability reviews and design/redesign services for clients who are serious about improving their site. Get in touch and let's discuss how we can help you achieve your goals.

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