We asked our new payroll service if they could mail paystubs to employees. The company rep’s response:
No, but each stub is stuffed in an envelope and sealed. If you put a stamp on it, it could be mailed easily. That is what most of my clients do, when they payroll reports and envelopes arrive, they just stick a stamp on them and drop em in the mail, pretty easy.
Great tone to that reply. Friendly and personal. And, best of all, it’s a “No, but…” When it comes to customer service, a “No, but you could…” is miles better than just a flat “No.”
Update: Jud from Paychex explains why the stubs are mailed.