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This talk is just right on time, I released my web app today :-)

I love the “you look to solve simple problems” thing… I hope clients are actually interested, even if your company doesn’t have real “gravitas”...

Always enjoy your talks, Jason. You have a way of re-motivating me to get something lingering done. Waiting, anxiously, for your next 37signals Live!

Great talk, Jason.

In particular I like the part about how to track feature requests; just ask your Customer Support people!

I feel like that doesn’t get done very often.

Great video. Lot of nuggets in there.

Very nice. I listened to the whole thing. My compliments to the chef.

Thanks for sharing the video. I always enjoy them, and it really makes me think.

Great talk….I assume this it the one you rehearsed a bunch of times that you didn’t like as much??

I remember you said you had another one where you spoke with no slides and un-rehearsed and you said you thought it was even better.

Would love to see that one too! Brian

Jason, I really enjoyed listening to this talk, there were a lot of good points and “exactly!” moments. Thanks!

I was at the BOS2008 conference, and enjoyed Jason’s talk ‘live’, and it was good to see it again here as a refresher, as I was still affected by jet-lag and a 33 hour trip during the actual day!

Really great and informative talk. Thanks for putting this video up!

Great talk! I once ten years ago created a RAD -team for a large bank, and my first things was to throughout all specs and instead involve the end-users building from user-interface and downward. It was a huge success but after two years the IT-department did not like that “all” departments wanted us instead of them, so I had to leave (and so did all the developers in the RAD -team). So I can say by personal experience that the things you talk about is great stuff that more people should listen to. Thanks!

Really interesting approach on how to manage projects and customer requests. I liked especially the part about managing or not managing “lists”.

I don’t do hard core software per se, but I really take the “whole keep it simple, do it well, and interface being a top priority” to heart, I would add “idiot-proof” :)

The bit about interruptions at work is spot on and it’s funny how headphones don’t seem to discourage people.

As it is the case with any true principle, the ones that you outlined in this talk Jason are applicable not just for the business of software but to any other business and outside of that realm also.

Thank you!

Keep it Lean vs. Win Client’s Confidence dilemma.

In order to keep my software process as lean as possible I want to get rid of most bullshit planing documents. I don’t want to spend lots of time on detailed estimations and projections for ridiculously far away future events. But… my clients feel more confident having these documents, having this information… Industrial era managers really enjoy plans, backup plans, controlling the execution of these plans…

Is there any good way of dealing with industrial type of managers, but also keep the process as lean as possible? How to reassure and win the trust of all those guys with the Command & Control kind of mentality and do that in the most efficient way?

The talk on the video is great!

Thank you for sharing this inspiring talk. I especially like your ideas on how to keep your team together.

Jason as ever is great.

Totally agree with Vladimir. Working in a web agency with large corporate customers, this sounds very recognizable. Any comments on that Jason?