Some people get excited about building something new that the world has never seen.
Others get excited about making something more beautiful than it was before.
Others like making things faster.
And some others get off on making something less expensive.
To differing degrees, these are all personal driving factors of mine as well. But the one that stands out above all the others is the drive to make things easier. I like to make things easier for people. I love competing on easy.
I find easy to be the most personally rewarding, too. It has such direct impact. When something is easier, you feel it. You’ve done it the hard way before, so when you experience the easy way you immediately know the difference.
Easy feels like a cold Coke on a hot day. It’s just so satisfying. The harder it’s been – the thirstier you are – the better it tastes, too.
Another thing about easy – it’s personal. “Thank you” is often a response you hear when you make something easier for someone. Easier is appreciated.
Easy could mean faster. Easier could mean more obvious. Easy could mean a lot of things. But the part of easy I like is when you take an existing problem, study it until it becomes clear, toss out everything that makes it blurry, and carefully polish what’s left over.
I’ve been thinking a lot about this lately because we’re finishing up a brand new product. In some ways it’s entirely new territory for us, but in other ways it’s familiar.
This new product eliminates the hassle of one thing in particular. After that it’s about the same as anything else it competes with. In some ways, it does significantly less than the competition.
Plus, the other products are totally free. Ours won’t be.
We’re charging – betting, even – on easy. I like our chances.

Jason Fried wrote this on Nov 01 2012 There are 45 comments.
Sam 01 Nov 12
Please, Dear God, let it be a remote computer admin product. A simpler LogMeIn. I’d pay.
Paul Humber 01 Nov 12
@Jason
Hopefully the blog re-design isn’t an indicator on how 37signals plans to make things “easier”.
Because, holy-cow, the new blog design makes things WAY harder.
Things like: understanding how to post a comment, way too much scrolling, and much more are all functional aspects that really make this new blog design not easy
Mike 01 Nov 12
Does anyone else find it odd you have to click a link to read the comments?
Anthony Barone 01 Nov 12
Hmmm…. it would have evolved by solving a current problem for 37signals, right?
- Manage Blogs Easy - Manage E-mail Easy - Manage Rails XXX Easy
Has this been brewing for a long time or something more recent from the personal idea pitches? Nice job gaining interest with the launch post. You have my attention.
Tony 01 Nov 12
Jason,
“Genius is the ability to make the complex simple”, so I hope that you folks come up with something truly genius.
I’m a long time reader and customer of 37signals and a real evangelist of your products. I promote them for their ease of use over anything. Ease of use outweighs extra features every time. It’s even worth paying for if it’s genius enough.
As a side point, reiterating what is already here, the impact of the new SVN design is quite contrary to the image of usability and thoughtfulness that your company has grown. I have waited to see if I simply wasn’t seeing the genius, and I have tried reading on multiple devices. However I can’t, for the life of me, see the sense in the design.
The 960px max-width is disconcerting – but I think the real issue is the choice of line-height/font-size/paragraph combination. A font size this large doesn’t really bother me, but when the line-height and paragraphs are set this closely together scanning is incredibly difficult.
It’s also strange to pull so much focus away from the comments. I understand the ‘this is an article, not a blog’ approach, but I often get as much from the comments and your replies as I do the article. It’s too bad I have to dig for that extra info now. Now you focus on yourselves and your identities. But I’m not reading to read about the writers, but the posts and comments.
I love your products. I hope you consider updating your blog design with the same sense that you design your products: with the user in mind, rather than yourselves.
Thank you for many great posts.
-Tony
Scott 01 Nov 12
+1 on the comments that the current svn design is not easy.
Dr. Zen 01 Nov 12
new_design_not_easy += 1
Adam W. 01 Nov 12
Guys… are you serious? What is not easy about this blog format? It’s easy to read, easy to read comments, and easy to post comments.
Dave Lee 01 Nov 12
How do you make something easy without being simplistic?
Are you conscious of still having advanced functions for those that need them?
Dmitry 01 Nov 12
Before, there was clear distinction: here’s the post content, here’s comments feed. Now it’s a cloud of text, thin invisible line with comment count, cloud of more text. More shit I don’t need, less clearness.
Shannon 01 Nov 12
I love the new svn design. The font size, line height, paragraph spacing and white space are perfect for readability. All it needs is a link to comments at the bottom of each article, instead of (or in addition to) the top.
Pavol Galovic 01 Nov 12
-1 for a new design.
And to give you a real feedback, I’m asking an author of this redesign to check this, and think about it a little.
==================================================================
BAD PARTS :
THE GOOD ONE :
==================================================================
Back to the topic – LOOKING FORWARD TO YOUR NEW PRODUCT !!!
Thanks, Pavol.
Terry Wang 01 Nov 12
Different people have different views on what is easy. If your view is aligned with most people’s, the product will be successful. You can guide people sometimes, but the ability to tell what’s easy for most people is what differentiates successful product owners with unsuccessful product owners.
Looking forward to the new product.
Dylan 01 Nov 12
Jason – you are SUCH a tease. Can’t wait to see your new product.
I have to be honest and say though, that I find the new blog beautiful, but absolutely not easy. I’m still not used to it and think its a step backward from a usability point of view. Even the fields to enter this comment are barely visible, let alone accessible.
Andrei 01 Nov 12
I can’t connect with the folks talking about the design being “hard”. I think its very easy to read. Having less words in a line means that I get to read “faster”. Its kind of an instant gratification. Customers with negative feedback are always more vocal. Here’s for the positive. Jason – we will be waiting for your new product, impatiently.
The fields for entering text do need a bit of an outline though.
Lee 01 Nov 12
Jason – Here’s the obvious fix for the scrolling…
A) Easy/Fast to implement solution would be a simple “Post Your Comment” text link with a #comment anchor link…
B) Slower/Slightly more complex solution; duplicate the comments box, place it in a hidden directly under the post, followed by comments.
If my team faced this I’d have them spend 5 extra minutes and go with B.
The obvoius logic for the commenting functionality location being below the comments would be limiting duplicate comments and fostering interaction between comment authors. it’s a trade off.
Have comments gone down since the new blog design launched?
Glenn 01 Nov 12
Jason,
Thanks for the great post. I agree wholeheartedly and I just want to reiterate that your writings over the years have meant a lot to me.
I have to make a couple points, first, I believe there is a typo. When you say, “You done it the hard way,” I assume you meant to say “You’ve done it the hard way,” unless it’s intentional – but I doubt it.
Also, again I have to chime in that I don’t like the new layout. Simple and easy are not represented, in my opinion. The thing is the indents. Yes, it’s grammatically correct to indent the paragraphs, but just look at the article you wrote and how the indents make it messy to read.
Anonymous 01 Nov 12
Adapting may take a while, but the new design is awesome.
Clear and concise writing, as always.
Derick 01 Nov 12
The issue with this blog isn’t the design ... it’s the function.
The old design had function over form.
The new design has form over function.
It’s obvious from the commentors (which you’ll also note that user interaction on this blog has gone way down due to the design/form) indicates that for reading purposes – function should be over form.
A great site that finds the perfect balance of function and form is http://alistapart.com/
omar 01 Nov 12
—Off Topic: I just wanted to try the new comment box layout and see what all the fuss is about.
Seems pretty easy although the traditional approach of having a box surrounding the input fields might not be a bad idea.
Or you can go against the grain and maybe in a few years most websites will copy your style.
Aside from the comment box stuff. I do enjoy the new layout. Now I do not have to use my “Instapaper Text” shortcut to make the article easier to read.
—On Topic: You’ve piqued my interest. I’m guessing the article was a success.
Eric 01 Nov 12
The new SVN design is better in just about every way and I can’t wait to see the new product.
Eric 01 Nov 12
BTW , I love the “Happy Thursday” greeting at the top. It reminds me of when I’ve stayed in fine hotels.
ploogman 01 Nov 12
glad others are voicing their opinion about new SVN design, because it is not a usability improvement, although if it was just a poster it would be better than the old design, unfortunately, a blog is not a poster – I welcome any redesign of SVN but this redesign needs to be heavily REWORKed
Tony R. 01 Nov 12
Whoa, these comments are starting to read like my facebook feed after a fb redesign (which eventually stop after 3 weeks).
Opinionated readers no doubt, but didn’t expect creatures of habit to resist change!/sarcasm. I like the redesign, great work.
It's gotta be email, and organizing email? Hassle = You put the burden of organizing on the sender of the email to help the ol' inbox zero?spreadsheets?
Either way I hope this has come as the result of the month long exploratory period for the employees. Seems like some great ideas have come from that (blog redesign, bc delivered..) Will definitely keep an eye out.
Tony R. 01 Nov 12
Oops. *Hassle should = organizing email. And solution should = “put the burden of organizing on the sender of the email to help the ol’ inbox zero”
billg. 01 Nov 12
Agree with the comments. Serif fonts are easier to read on PAPER , not on screen. On screen it’s the opposite, just ask any HIG knowledgeable person.
condor 01 Nov 12
I like the new design direction, and @Pavol has some valid points.
Alex Shenoy 02 Nov 12
Is it email? I think it’s email. It’s email, isn’t it?
In case anyone isn’t clear, I’m betting it’s an email client.
Ben 02 Nov 12
I’d put my money on a video conferencing solution that you solicited readers for options a couple of months ago.
indi 02 Nov 12
Well, whatever the new product is, I would guess it will be web based. Maybe a new browser based rails IDE ?
BTW , one thing the new design has going for it is when I came to this page I immediately started reading your post. No distractions.
Luis 02 Nov 12
@Dave Lee : Simple and simplistic aren’t the same thing.
On this post topic, I’m always struggling for making things easier too. It truly makes me suffer when project managers or even clients insist in making some product or some specific feature much more complicated than it should be, eventually making it unusable.
GeeIWonder 02 Nov 12
There are lots of pay email clients. And lots of pay video conferencing.
Do a search and some lateral thinking for some obviously free web services. Then remove the obviously free bit.
Scott 02 Nov 12
The hint that “the other products are totally free” has really got me stumped. Building an offering in a space in which no one else is charging takes guts and I suspect if anyone can do it, it’ll be 37signals. I eagerly anticipate the new product!
Tim 02 Nov 12
A wise man once said: You can satisfy some of the people all of the time and all of the people some of the time and then there are those that would gripe about being a taster in a pie factory… Nothing will fit ever need, that is the beauty of SaaS (and other XaaS) products. Cost and barrier to entry is low and as standards develop, migrating data (and services) between them will become easier, allowing for a very robust market.
Steve 02 Nov 12
http://stylebot.me/styles/1801
Fixes most of the layout and typeface issues for me. I still have a problem with the tabbed in paragraph for a single sentence. Scanning non-left justified text is not as easy.
The title font is also pretty bad. See this screenshot. Does that say Competeting on Casy? http://i.imgur.com/2afzH.jpg?1
Steve 02 Nov 12
I’ve updated the stylebot style to remove the indentation as well.
Anonymous Coward 02 Nov 12
Before [http://i.imgur.com/tOcAM.jpg]
After [http://i.imgur.com/ZrcUO.jpg]
Steve 02 Nov 12
Missed the name box, I am the Anonymous Coward
Anonymous Coward 02 Nov 12
Odd that it says Name (required) but its not actually required
Tom Edson 03 Nov 12
I am a writer for Golden Financial Services where credit card relief programs are offered. http://nomorecreditcards.com/credit-card-relief-programs/
At our company yes we do believe in hard work, but also believe in working smart. You can get a lot more accomplished when you combine smart work with hard work.
I appreciate the philosophy in this blog posting regarding how working hard to improve infrastructure, will eventually make it easier in the future to get the job done and for others.
Its 99% preparation and 1% execution if you ask me. Anyways, it was a motivating post, but the format of the commenting on this blog seems a bit weird.
Seamus 03 Nov 12
This is precisely what 37signals talks about—thousands read this blog and maybe 30 will moan about the new blog design. Do you think they should change everything because of the few negative comments? Not likely. Do you think Apple should change their products because a few people moan about the prices and lack of BluRay? Not likely. These companies succeed because they trust their abilities and instincts—if they listened to every Tom, Dick and Harry they would try to put every feature in there and end up creating banal products/experiences.
Pavol Galovic 03 Nov 12
@Seamus: Yes, you might be right – the only difference between 37 Signals and Apple here is that Apple would explain all the design decisions – and refute all the negative feedback with a great explanation of why they do what they do.
So as far I get explanation why: – some links are not visible – comments are not a part of the initial post view – comment dialog is not working really well – etc…
I would just agree with you!
Thanks, P.
Illimar 04 Nov 12
I’ve been following 37signals blog for quite some time and it’s great to see that there is somebody who thinks alike.
I am building an online invoicing application for the EU market. It’s not sexy, it’s not something completely new… What we want to do, is to make something that is a ton easier than what exists so far.
A lot of people (mostly startups, investors, startup mentors) don’t get it, but I teally believe that “easy” is something that is worth a lot of value.
So, in short – I am also competing on easy.
Nate Otto 04 Nov 12
I like the new design. Not quite sure what people are finding so difficult. The font could could be smaller. I can’t wait to see the new product!
Scott Kantner 05 Nov 12
You hit the nail right on the head. It’s all about solving problems in a meaningful way. Easy is certainly Meaningful. And you should be compensated fairly for making that happen.
//Scott
This discussion is closed.