A podcast about a better way to work and run your business, from 37signals.

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Basecamp Behind the Scenes Big Tech Customer Support DHH and Jason Fried Greatest Hits HEY Just For Fun Mailbags Privacy REWORK Revisited Remote Work Running a Calm Company Shape Up Small Business

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About the show

REWORK is a podcast about a better way to work and run your business, from 37signals — the makers of Basecamp, HEY and ONCE. While the prevailing narrative around successful entrepreneurship tells you to scale fast and raise money, we think there’s a better way. We’ll take you behind the scenes at 37signals with co-founders Jason Fried and David Heinemeier Hansson and bring you stories from business owners who have embraced bootstrapping, staying small, and growing slow.

REWORK is proudly hosted by Buzzsprout

Get in touch

Have an idea for an episode? Want to share your story with us or ask Jason and David a question? Email us at rework@37signals.com or leave us a voicemail at (708) 628-7850. Leaving a voicemail gives us permission to use your audio on the air. Operators are standing by! (Not really, but we promise to listen to every message.)

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Jim Mackenzie

EPISODE 0106 - DEC 1, 2020

Support and Console-ation

with Jim Mackenzie, Jamis Buck, Tony Giang, Sylvia Chong, Jabari Allen, and Willow Moline

In the last several years, a group of Basecamp customer support representatives has developed an expertise around “on-call support,” or tackling some of the thornier technical issues that require diving into the code base of our applications. This team of self-taught specialists grew out of...

Basecamp Behind the Scenes, Customer Support

EPISODE 0038 - MAR 26, 2019

Did You Order the Code Red?

with Jim Mackenzie and Jeremy Daer

“Passwords just aren’t cutting it online. It’s getting worse. We all feel it.” This is what Jeremy from Basecamp’s Security, Infrastructure, and Performance team wrote in a February blog post after dealing with a mass-login attack. Intruders with huge lists of login credentials—obtained in previous...

Basecamp Behind the Scenes, Running a Calm Company