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In this episode of Rework, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to answer questions posed by Rework listeners.
In this episode of Rework, Jason Fried and David Heinemeier Hansson, co-founders of 37signals, join host Kimberly Rhodes to discuss the power of taking sabbaticals as business owners.
In October 2022, 37signals announced they would transition off cloud services in a post titled “Why We’re Leaving the Cloud.”
Jason Fried and David Heinemeier Hansson, co-founders of 37signals, advocate for taking extended breaks from work, as outlined in their book "It Doesn’t Have to Be Crazy at Work." While this practice is relatively common in many parts of the world, it’s less common in North America.
Remote work has become increasingly popular in recent years, offering several benefits, such as increased flexibility and the ability to work anywhere globally.
Writing is crucial for communication and collaboration in both remote and in-person organizations.
“Everyone should manage themselves” has been a core principle at 37signals from day one and has continued to be key as the company has expanded.
37signals has undergone some name changes since its inception over 20 years ago: starting as 37signals in 1999, then changing to Basecamp in 2014, before switching back to 37signals in 2022.
Are you working over 40 hours a week while putting your personal life on hold?
If you follow Jason Fried and David Heinemeier Hansson, the co-founders of 37signals, anywhere online, you know they aren’t afraid to speak their minds and stand up for what they believe in.
“When dealing with customers, especially those that are angry, there are always two tokens on the table. One is the token for it just doesn’t matter. It’s not a big deal. And the other token is it’s the end of the world. We pick one, and the customer picks the other.”—Chase Clemons
What is your method of connecting with your customers? Does your product or service make sense to them, and do you understand how they see it?
With the year ending, it’s a good time to reflect on how far you’ve come in the past year as a company.
A small business has many benefits, like being able to move quickly, stay flexible and pivot when needed, something big businesses can’t do as easily.
Customer relationships don’t have to last forever. Keeping your hands wrapped around every customer will only lead to trying to evolve into something you’re not is the death knell for your business.
“Getting out of estimates and getting into appetites and budgets is the single most important thing that we have instituted,” - David Heinemeier Hansson
There’s a lot of talk in the tech world about getting bigger, growing as fast as you can, and getting investor money so you can scale quickly.
Throughout its tenure, 37signals has consistently grown without spending much on marketing.
Small BusinessMeetups offer remote companies an opportunity to gather away from the day-to-day for more in-depth conversations that foster deeper relationships for the team and bigger leaps for the company.
Small BusinessCo-founders of 37signals, Jason Fried and David Heinemeier Hansson discuss decision making within an organization. Small businesses have the advantage of being nimble and able to change course quickly, so there’s no reason to get caught up in the “what ifs.”
Small Business, DHH and Jason FriedCloud services have been used by tech companies for many years, but it’s not the only way. Hear why 37signals is making the decision to go in another direction.
Big TechYou’ve been working on a thing for days, weeks, maybe months and you’re still nowhere near finishing. Our natural instinct is to say, “I’ve already put this much time and energy into it, might as well finish.” Well, most of the time this is wrong. You’re not getting that time back either way and...
Rework RevisitedBuilding and maintaining momentum is one of the most underrated things you can do when building products. Keep moving forward by shipping work early and often. The longer something takes, the less likely it is you’ll finish it. At 37signals, we work in six-week cycles, but even six weeks is a long...
Rework RevisitedAt 37signals, we tend to solve problems by finding a “judo solution.” The simplest, easiest, cheapest solution that gets you 90% of the way there. It doesn’t have to be perfect. It doesn’t have to be great. It just has to be good enough. Part of this is reframing and simplifying the problem itself....
Rework RevisitedMeetings are the worst type of interruption. A one-hour meeting with five people is actually five hours of productivity lost. They’re also horrible at conveying information. So, why do so many companies jump to meetings as the first option. Next time try writing something up, jumping on a a...
Rework RevisitedA close look at how we develop features at 37signals. Designer Michelle Harjani walks Shaun through the entire process of making the Bubble Up Feature in HEY.
Basecamp Behind the Scenes, HEYHaving a calendar peppered with meetings or other commitments is horrible for productivity. Most people need at least a few hours or even days of completely uninterrupted alone time in order to do their best work. On this episode Jason and David give some strategies for creating the empty space you...
Rework RevisitedAre you doing work that matters or are you just doing what you think you should be doing? Sinking too much time into something that you should have quit working on weeks ago is an easy trap to fall into. Avoid it by asking yourself some simple questions:
Rework RevisitedSimply describing your pitch can cause the illusion of agreement. Everyone may have a completely different idea of what you’re talking about. Try sketching it out, hum the melody you want to create, or, better yet, start building the thing. Removing these levels of abstraction ensures everyone is on...
Rework RevisitedIf you had to launch your thing in just two weeks what would you cut out? Put off anything you don’t absolutely need for launch. You can always build that stuff later when you have more information. It’s best to just get it out there!
Rework RevisitedHenry Ford turned wood scraps from Model T production into charcoal. That company is now called Kingsford and it’s the leading manufacturer of charcoal in America. 37signals was a small web design firm before it started selling the project management tool it made to communicate with clients. That’s...
Rework RevisitedAny photographer will tell you it doesn’t really matter what camera you use if you know how to take a good picture. So often, businesses obsess over getting a fancy office, the best software or breakroom snacks, when they really should be focusing on getting customers and making money. It doesn’t...
Rework RevisitedA lot of companies focus on chasing hot trends or new technology. That’s all fine and good, but the core of your business should be built around the things that people will always want. In the case of Basecamp, that means speed, simplicity, and great customer service. For a company like Amazon, it...
Rework RevisitedWhen things aren’t working, it’s human nature to throw more at the problem. More money, more people, more time. However, this usually ends up making the problem bigger. So, do less! Reframe the problem in such a way that it can be solved with fewer people, less money, and without endlessly pushing...
Rework RevisitedEveryone has more ideas than they can realistically fit in a product. A good museum doesn’t just throw everything in its collection up on the walls. There’s a curation process. Someone says, “no.” It’s in making these edits that the real product comes out, so embrace it!
Rework RevisitedBasecamp was in Miami last week. I sat down with Jason and David to talk about why we were there, the importance of meeting colleagues in person, and investing in culture.
Rework RevisitedIt’s so easy to punt on something; to say, “let’s wait until we have enough information to make the perfect decision.” Perfect decisions don’t exist, putting things off makes them pile up, and you’ll end up getting absolutely nowhere. Very few decisions are set in stone. So, make calls as quickly as...
Rework RevisitedIt’s incredibly easy to focus too much on the little details of what you’re building. You can spend hours and hours on something that will rarely ship with the final product. And, details are important! But, early on is not the time to worry about them. Focus on the basics first and worry about the...
Rework RevisitedWhen starting something new, you can work on the stuff you could do, the stuff you want to do, and the stuff you have to do. It’s the stuff you have to do is where you should begin. To find that epicenter ask yourself, “if I took this one thing away, would what I’m selling still exist.”
Rework RevisitedYou can’t do everything you want to do and do it well. You just don’t have the time, resources, people, etc., so you’re going to have to cut some things. But, this isn’t a bad thing at all! As with any other early constraints, embrace the editing process. Your product will be better off for it!
Rework RevisitedWhen you’re just starting off you’re going to be surrounded by constraints. You probably won’t have enough time to do everything you want to do. You probably don’t have enough people or money either. Don’t worry! These are good things! It’s when you’re boxed in that you’re forced to make tough...
Rework RevisitedBusinesses can get weighed down by things like excess staff, countless meetings, long-term contracts, etc. The more mass they take on the harder it is change direction. Being able to change direction, to change your mind, is essential to building a successful company.
Rework RevisitedA lot of people start businesses with the hope that they’ll be able to sell it quickly for a huge pile of money. While this might happen sometimes, it’s extremely rare and even worse, the businesses created with this goal sacrifice so much just for the chance to sell. They sacrifice their customers,...
Rework RevisitedLast episode of the year and we’re talking about startups. The new dry cleaner down the street doesn’t call itself a startup. The pizza place on the corner doesn’t call itself a startup. They’re new businesses, that’s all! So, what’s so special about your tech company that you need a fancy word for...
Rework RevisitedBefore you start your great new business you’ll NEED to hire some people, raise some money, rent an office, buy some ads, etc. etc. OF COURSE YOU DON’T. These are all just the trappings entrepreneurs tell themselves they need, when in reality, all you need is to start making something.
Rework RevisitedTaking outside money to start your business may seem like a good idea, but there are a ton of strings attached… You give up control. Cashing out becomes the #1 priority. It’s addictive. It’s usually a bad deal. Customers become less important than investors… You get the idea. Outside money should...
Rework RevisitedLast episode we discussed how important it is to stand for something and you’d think writing your values down in a mission statement would be a great way to let people know exactly what you stand for. Well, you’d be wrong. Mission statements are almost always vapid, boring, platitudes that end up...
Rework RevisitedWhenever you start something, especially a business it’s important to know why you’re doing what you’re doing. Having strong opinions, standing for something, can help tremendously when it comes to making crucial decisions and creating super-fans.
Rework Revisited“There’re just not enough hours in the day!” This is probably the most common excuse people give for not starting something. Well, guess what. There most definitely are a few hours you could probably squeeze in here and there. And, we’re not saying you have to quit your day job to do it!
Rework RevisitedThis week Jason and David discuss the essay titled “Start Making Something.” It’s only when you start building something the real insights come. Until then, all you have is just an idea. We also talk about Stanley Kubrick films and Jason introduces groundbreaking concepts like perforated pizza and...
Rework Revisited