Merissa Dawson


Going Remote: Customer Support

with Merissa Dawson and Chase Clemons

Going Remote is a series of bonus episodes where different Basecampers answer questions about how they do their work remotely. In this episode, Merissa Dawson and Chase Clemons answer questions about providing customer support, including how they talk to angry customers and how they onboard new team...

EPISODE 0089 - JUN 30, 2020

An Email Account is Born

with Merissa Dawson

To show off the features of HEY, Basecamp’s new email service, we needed a fully featured and realistic demo account. That meant writing dozens of fictional emails—a task that fell to Merissa of Basecamp’s customer support team. She comes on Rework to talk about her epistolary opus.

EPISODE 0109 - DEC 22, 2020

Send A Little Delight

with Merissa Dawson

Comfort and joy were in short supply this year, but we’re doing our best to end 2020 on a cozy note. Merissa of Basecamp support talks about surprising customers with gifts throughout the year, whether it’s to thank them for their fandom or apologize for a disappointing experience. Then Wailin...

Basecamp Behind the Scenes, Customer Support

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