EPISODE 0097 - SEPT 22, 2020
with Jeremy Daer and Troy Toman
Basecamp recently suffered three outages in a week. Programming lead Jeremy Daer and director of operations Troy Toman come on the show to discuss their approach to customer communication around these kinds of incidents. They talk about public accountability, mental health, and why the human side of...
Basecamp Behind the Scenes,
Running a Calm Company
EPISODE 0093 - JUL 28, 2020
with Jason Fried, David Heinemeier Hansson, Andrea LaRowe, Jonas Downey, Kristin Aardsma, Javan Makhmali, and others
Basecamp released its new email service, HEY, on June 15. It was supposed to be a calm, controlled product launch, but what followed was a period that CEO Jason Fried described as “chaotic, enthralling, (and) horrible.” Basecamp got into a public fight with Apple over the HEY iOS app and the...
HEY,
Greatest Hits
EPISODE 0072 - FEB 18, 2020
with Leslie Villasenor Marchel, Laura Barkat, Don Share, Lexi Kent-Monning, Matthew Vincent, and Troy Toman
Some of our most famous poets had day jobs: Robert Burns was a tax collector; William Carlos Williams was a doctor; Audre Lorde was a librarian and professor. Poetry has a lot to say about work and can serve as a meeting place, a provocative memo, or a break from the daily grind. In this episode, we...
Just For Fun