We use third party subprocessors, such as cloud computing providers and customer support software, to run Backpack. We establish GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.

The following is a list of personal data subprocessors we use. The country shown for each one is where the company we contract with is located:

• Anthropic: AI assistant tools used by our staff (United States)
• Birdie: Support request screen recordings (France)
• Braintree: Payment processing services (United States)
• Cloudflare: Cloud services provider (United States)
• hCaptcha: Anti-bot protection (United States)
• Help Scout: Help desk software (United States)
• OpenAI: AI assistant tools used by our staff (United States)
• Sentry: Error reporting software (United States)
• TaxJar: Sales tax calculation (United States)
• Twilio: Text messaging service (United States)