EPISODE 0089 - JUN 30, 2020

An Email Account is Born

with Merissa Dawson

To show off the features of HEY, Basecamp’s new email service, we needed a fully featured and realistic demo account. That meant writing dozens of fictional emails—a task that fell to Merissa of Basecamp’s customer support team. She comes on REWORK to talk about her epistolary opus.

EPISODE 0088 - JUN 23, 2020

Designing Hey

with Jonas Downey

Basecamp design lead Jonas Downey was one of the first people to experiment with what would eventually become Hey, Basecamp’s newly launched email service. Jonas comes on REWORK to talk about building software for humans, preserving a sense of fun weirdness as a new product evolves, and managing a...

EPISODE 0087 - JUN 16, 2020

HEY, What's Going On?

with Jason Fried and David Heinemeier Hansson

Basecamp has launched HEY, a new email platform with a strong point of view. It’s also one of the stupidest things Basecamp has ever attempted. Co-founders Jason Fried and David Heinemeier Hansson talk about the philosophy around time, attention, and privacy that forms the backbone of HEY, why Inbox...

EPISODE 0086 - JUN 9, 2020

The Spy Who Emailed Me

with Andy Didorosi, Adam Stoddard, Nabiha Syed, and Martijn de Kuijper

On June 15, Basecamp launches a new email service called Hey. One of its features is that it blocks tracking pixels that report back to the sender when and how you read an email. In this episode, Basecamp’s marketing team talks about their difficult search for an email newsletter provider that...

EPISODE 0085 - jun 2, 2020

The Bookshop Around the Corner

with Andy Hunter

Andy Hunter launched Bookshop.org in January as a platform to help independent bookstores take and fulfill online orders. Shortly afterward, the pandemic forced small businesses to close their physical doors and Bookshop.org found itself trying to manage three years of growth in three months. Andy...

Big Tech, Small Business
EPISODE 0084 - MAY 26, 2020

Help Wanted

with Natalie Nagele, Akshaya Dinesh, and Andrew Tan

The pandemic has caused enormous job losses and forced many companies to rethink the nature of work. In this episode, two Stanford students talk about the online resource they built to help fellow students whose summer internships were canceled, and Wildbit CEO Natalie Nagele returns to REWORK to...

EPISODE 0083 - MAY 19, 2020

Winston Sat At His Computer

with David Heinemeier Hansson

A growing number of companies have turned to employee surveillance software to monitor their newly remote workforce. Basecamp, which has taken a hardline stance against surveillance of all kinds, decided to ban makers of this “tattleware” from integrating with our products. Basecamp CTO David...

EPISODE 0082 - MAY 12, 2020

Bubble Wrap & Prayers

with Selene Idell, Annie Scholl, and Megan George Cain

The government may not consider comic book shops, indoor plant stores, and small boutiques “essential,” but these businesses are vital to the unique fabric of their neighborhoods and downtowns. Without foot traffic, they’re finding new ways to connect with customers and stay afloat, all while...

Small Business

Living on Hope

with Esther Lee

We call up our friend and former colleague Esther Lee, who lives with her husband on a 35-foot sailboat named Hope in Jacksonville, Florida. Esther, an “idealist in hiding,” talks about how living smaller gives her more space to turn outward and care for others, especially now.

EPISODE 0081 - MAY 5, 2020

Kids Incorporated

with Nancy Mork, Shannon Merenstein, and Omowalle Casselle

Endless Zoom meetings, being cut off from friends, the widespread cancellation of summer fun, ricocheting between boredom and anxiety—kids have it pretty rough! And it’s no picnic for their parents, either. In this episode, businesses built on offering in-person enrichment for children talk about...

Small Business


with Nathan Anderson and Joan Stewart

Basecampers Nathan Anderson and Joan Stewart talk about their love of baking bread and how to get started if you’re a newbie. As Joan says, you just have to believe.

Just For Fun
EPISODE 0080 - APR 28, 2020

Product Strategy Q&A with Jason Fried and Ryan Singer

with Jason Fried and Ryan Singer

CEO Jason Fried and Head of Strategy Ryan Singer talk about the Shape Up approach to product development that we use at Basecamp. They discuss organizing work in six-week cycles, how to handle disagreement, and how so much of the process boils down to making trade-offs. You can also watch the full...

Shape Up
EPISODE 0079 - APR 21, 2020

The Soul of an Entrepreneur

with David Sax

David Sax is the author of the new book The Soul of an Entrepreneur: Work and Life Beyond the Startup Myth. He comes on the show to debunk the Silicon Valley narrative that only a rarefied subset of people can succeed as founders, and shares examples from his book of business owners whose complex...

Small Business

Going Remote: Customer Support

with Merissa Dawson and Chase Clemons

Going Remote is a series of bonus episodes where different Basecampers answer questions about how they do their work remotely. In this episode, Merissa Dawson and Chase Clemons answer questions about providing customer support, including how they talk to angry customers and how they onboard new team...

EPISODE 0078 - APR 14, 2020

Work Out From Home

with Aya Cook, Deborah Hirsch, and Chris Patton

Fitness studios, like many other businesses, had to scramble to change over from in-person to virtual operations almost overnight. In this episode, three business owners in the fitness and wellness industry share their stories of how they’ve pivoted and how they’re continuing to look after their...

Small Business

Going Remote: Design

with Jonas Downey

We’re starting a new series of bonus episodes called Going Remote. We’ll have different Basecampers answer questions about how they do their work remotely. In this first episode, design lead Jonas Downey talks about how he and his team collaborate with each other, give feedback, and communicate with...

Remote Work
EPISODE 0077 - APR 7, 2020

Phone a Friend

with Wess Daniels

We’re back from hiatus! In this episode, we sit down with Quaker theologian and small business owner Wess Daniels, the author of the book Resisting Empire: The Book of Revelation as Resistance. He talks about the value of silence; reshaping systems of money and power; and building community during a...

Greatest Hits

Remote Work Q&A, Part 2

with Jason Fried and David Heinemeier Hansson

This is the second part of a two-hour live Q&A on remote work that Jason Fried and David Heinemeier Hansson held last week. Part 2 covers questions about interruptions, mental health, hardware and software tools, and building culture as a remote company. You can find Part 1 on our feed in your...

Remote Work

EPISODE 0076 - MAR 17, 2020

The (Social) Distance

with Jason Fried

Basecamp is a remote company, so we’re less disrupted by the current pandemic than many other businesses, but we’re still taking steps to keep folks safe. Jason Fried talks about canceling the company’s April meetup and closing the Chicago office. REWORK will be taking a few weeks off so we can get...

Basecamp Behind the Scenes, Remote Work
EPISODE 0075 - MAR 10, 2020

Work, Rest, and What You Will

with Emily Twarog

We at Basecamp love to preach the virtues of the 8-hour work day, but where did it come from? (Hint: Not from Henry Ford!) Labor historian Emily Twarog explains the origins of the 8-hour work day and why it was so short-lived in the U.S.

Running a Calm Company
EPISODE 0074 - MAR 3, 2020

Rug Life

with Irin Carmon and Jarred Lustgarten

Jarred Lustgarten left a Wall Street career to start a rug-cleaning business with $600 in borrowed money and a stack of flyers. A decade later, J.L. Carpet & Upholstery is profitable and Jarred has a very visible reminder on his hands of his commitment to his vocation.

Small Business
EPISODE 0073 - FEB 25, 2020

Delete Your Account

with Jane Yang, Jamis Buck, and Eileen Uchitelle

Basecamp the app is over 15 years old, which means Basecamp the company is responsible for safeguarding more than a decade’s worth of customer data—including 370 terabytes of data stored in non-active accounts. In this episode, Basecamp data analyst Jane Yang talks about a big, ongoing project at...


Extreme Capitalism with Jason Calacanis

with David Heinemeier Hansson and Jason Calacanis

Basecamp co-founder and CTO David Heinemeier Hansson sits down with entrepreneur and angel investor Jason Calacanis to debate the gig economy, democratic socialism, and whether the American dream is dead. The conversation in this episode is adapted from a longer interview that can be found in full...

DHH and Jason Fried
EPISODE 0072 - FEB 18, 2020

Poetry at Work

with Leslie Villasenor Marchel, Laura Barkat, Don Share, Lexi Kent-Monning, Matthew Vincent, and Troy Toman

Some of our most famous poets had day jobs: Robert Burns was a tax collector; William Carlos Williams was a doctor; Audre Lorde was a librarian and professor. Poetry has a lot to say about work and can serve as a meeting place, a provocative memo, or a break from the daily grind. In this episode, we...

Just For Fun
EPISODE 0071 - FEB 11, 2020

Try Everything

with Mert Iseri

Every year for the past decade, Mert Iseri has chosen a new skill to learn. This annual challenge has taken him from a magicians’ club to chess tournaments where he’s competed against eight-year-olds. In this episode, Mert talks about chasing the joy of being challenged just the right amount and...

Just For Fun
EPISODE 0070 - FEB 4, 2020

The Road Out Of Startupland

with Sahil Lavingia

Sahil Lavingia once believed his startup was headed for unicorn status, but his journey through Silicon Valley—the viral launch on Hacker News, $8 million in venture capital, the glowing press—led to a very different outcome. In this episode, Sahil reflects on life outside the literal and figurative...

Running a Calm Company
EPISODE 0069 - JAN 28, 2020

Mr. DHH Goes to Washington

with David Heinemeier Hansson and Jane Yang

Basecamp co-founder and Chief Technology Officer David Heinemeier Hansson has been ranting on Twitter about monopolistic practices in Big Tech for a while, and he recently got an unexpected opportunity to air his grievances about Google, Apple, and Facebook in front of a congressional subcommittee....

Big Tech
EPISODE 0068 - JAN 21, 2020

You Never Forget George Pappageorge

with Jason Fried

Basecamp CEO Jason Fried is back in the studio with an update on the company’s Chicago headquarters. Basecamp will be leaving its office this summer after a 10-year run, and Jason is looking at a number of options—including a space that will bring him full circle with one of his original 37signals...

Basecamp Behind the Scenes, Remote Work
EPISODE 0067 - JAN 14, 2020

Less Business, More d20s

with Matthew Vincent

Matthew Vincent, a member of Basecamp’s Ops team, spoke at Nomad City 2019 about life as a remote worker. Close your eyes and pretend you’re in the Canary Islands as you listen to this audio version of Matthew’s talk.

Remote Work
EPISODE 0066 - JAN 7, 2020

Welcome Aboard

with Ashley Bowe and Karen Catlin

Welcome back! We’re kicking off the new year with an episode full of practical advice about onboarding new employees. Ashley Bowe from Basecamp’s customer support team talks about how they welcome and train new colleagues, and leadership coach Karen Catlin of Better Allies shares advice and examples...

Customer Support
EPISODE 0065 - DEC 17, 2019

Are The Kids Alright?

with Gennie Gebhart, Caroline Haskins, Ryan Stanley, Marika Pfefferkorn, and Adam Dodge

In this anxious era of bullying, teen depression, and school shootings, tech companies are selling software to schools and parents that make big promises about keeping kids secure by monitoring what they say and write online. But these apps demand disturbing trade-offs in the name of safety. In this...

EPISODE 0064 - DEC 10, 2019

Lab Week

with Mohammad A. Mahdi, Mohammad M. Mahdi, Anthony Duncan, and Natalie Nagele

Get out your Bunsen burner! It’s time to do some experiments. In this episode, we talk to two businesses that aren’t afraid to try new things. First, the three founders of The Mad Optimist, a soap company in Indiana, talk about letting customers choose what they pay for their products. Then Natalie...

Small Business
EPISODE 0063 - DEC 3, 2019

Venture Capital and Control with Dave Teare

with David Heinemeier Hansson and Dave Teare

Dave Teare is the co-founder and official “heart and soul” of 1Password, which recently raised $200 million in its first round of venture capital. Basecamp is a longtime happy customer of 1Password and also a longtime critic of venture capital, so the funding announcement led to some back-and-forth...

DHH and Jason Fried
EPISODE 0062 - NOV 26, 2019

Calm in the Political Storm

with Marty Santalucia

Workplace cultures in politics and tech share many similarities: Overwork is glorified; long hours are the norm; employees are expected to respond to communication instantly, no matter the day or time; and those that opt out are seen as lacking hustle or ceding ground to competitors. Marty...

Running a Calm Company
EPISODE 0061 - NOV 19, 2019

Spending in the Clouds

with Blake Stoddard

Basecamp has cut back its reliance on Amazon and Google, but there’s one area where it’s tough to find alternatives to Big Tech: cloud services. Even so, there are ways to cut spending on this $3 million annual expense while keeping the company’s apps running smoothly. In this episode, Blake...

Basecamp Behind the Scenes, Big Tech

Breaking the Black Box

with David Heinemeier Hansson, Ruha Benjamin, and Mara Zepeda

Basecamp co-founder David Heinemeier Hansson sparked a national controversy this week when he posted a series of livid tweets about how his wife received a much lower credit limit than he did on their Apple Cards, despite applying with the same financial information. What began as a rant against...

Greatest Hits
EPISODE 0060 - NOV 12, 2019

Big Brother at the Office

with Jason Meller

Between cameras, sensor-equipped ID badges, and keystroke-logging software, employers are keeping an ever-watchful eye on their workers, all in the name of security or increased productivity. Jason Meller has spent his career in computer security and witnessed what can happen when a corporation’s...

EPISODE 0059 - NOV 5, 2019

REWORK Mailbag 5

with Jason Fried and David Heinemeier Hansson

Basecamp co-founders Jason Fried and David Heinemeier Hansson answer listener questions in this short but jam-packed mailbag episode. Among other topics, they discuss whether they prefer reading physical books or the Kindle; talk about providing feedback to rejected job candidates; and imagine a...

EPISODE 0058 - OCT 29, 2019

A Hosty Retreat

with Lex Friedman and Justin Jackson

Basecamp has taken a clear stance against tracking on the web, so when we learned that our podcast hosting provider had introduced listener-targeted advertising, we decided to decamp to a different company. On today’s episode, Wailin talks to Lex Friedman, chief revenue officer of REWORK’s old...

Basecamp Behind the Scenes, Privacy
EPISODE 0057 - OCT 22, 2019

Meet Andy

with Andy Didorosi

Basecamp’s new head of marketing, Andy Didorosi, talks about starting a bus company in his hometown of Detroit to help fill a gap in public transit; what he learned about building a business with a “buy one, give one” social mission; and why he left the company he founded to join Basecamp.

EPISODE 0056 - OCT 15, 2019

In the Market for a Marketer

with Jason Fried

As part of a mini hiring boom at Basecamp this year, CEO Jason Fried went looking for a position that had never existed before at the company: head of marketing. Over a thousand people applied for the role. In this episode, Jason explains how he narrowed a very competitive pool of candidates to find...

EPISODE 0055 - OCT 8, 2019

Nevermore, Amazon

with Danny Caine

In the spring of 2019, Danny Caine, the owner of the Raven Book Store in Lawrence, Kansas, overheard a customer saying she could buy a new hardcover online for $15. Danny took to Twitter to explain the economics of independent bookstores and the thread went viral, putting the 32-year-old small...

Big Tech, Small Business
EPISODE 0054 - OCT 1, 2019

Open Source and Power with Matt Mullenweg

with David Heinemeier Hansson and Matt Mullenweg

Matt Mullenweg, the founding developer of WordPress and the founder of Automattic, joins Basecamp co-founder David Heinemeier Hansson for a spirited debate about tech monopolies, power in open-source communities, and how to be good stewards of the modern web that they helped build.

DHH and Jason Fried
EPISODE 0053 - SEPT 24, 2019

Heal the Internet

with David Heinemeier Hansson

In August, Basecamp ended its practice of using pixel trackers in emails. Co-founder and CTO David Heinemeier Hansson shares what prompted that decision, which is part of a larger discussion about how to push back against Big Tech anti-privacy policies and the impact of individual action on big...

EPISODE 0052 - SEPT 17, 2019

Slow Fashion

with David Hieatt

“Dreams shouldn’t be sensible.” In 2011, David and Clare Hieatt launched Hiut Denim in a small Welsh town that had been home to a jeans factory for 40 years. The Hieatts saw an opportunity to restore those lost jobs—and to do it in a way that fit with their ideas about building a sustainable...

Small Business
EPISODE 0051 - SEPT 10, 2019

Farewell, Happy Camper

with Jason Fried and Adam Stoddard

Basecamp has a new website and a new logo. If this is the first you’re hearing about it, it’s because CEO Jason Fried opted out of the big rebranding announcement that many companies undertake. On this episode, Jason and marketing designer Adam Stoddard talk about what prompted the new look and the...

Basecamp Behind the Scenes

The Google Ads Shakedown

with Jason Fried

On Tuesday, Basecamp CEO Jason Fried tweeted about some shady business involving Google Ads and search results. The tweet got a lot of attention, so we brought Jason on the show to talk about what got him so riled up over Google. No punches were pulled in the making of this episode!

Basecamp Behind the Scenes, Big Tech

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